privacy policy

This Privacy Policy applies between you, the user of this Website and North Devon Auctions Ltd, the owner and provider of this Website. North Devon Auctions Ltd takes the privacy of your information seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.northdevonauctions.co.uk/terms-and-conditions.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

Data

Collectively all information that you submit to North Devon Auctions Ltd via the Website. This definition incorporates, where applicable the definitions provided in the Data Protection Laws:

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies):

Data Protection Laws

Any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation:

GDPR

The UK General Data Protection Regulation:

North Devon Auctions Ltd (we or us)

North Devon Auctions Ltd, a company incorporated in England and Wales with registered number 14457730 whose registered office is at 12 High Street, Torrington EX38 8HN

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018:

User or You

Any third party that accesses the Website and is not either (i) employed by North Devon Auctions Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to North Devon Auctions Ltd and accessing the Website in connection with the provision of such services:

Website

The Website that you are currently using, www.northdevonauctions.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Policy unless the context requires a different interpretation:

The singular includes the plural and vice versa
References to sub-clauses, clauses, schedules or appendices are to sub-clause, clauses, schedules or appendices of this Privacy Policy
A reference to a person includes firms, companies, government entities, trusts and partnerships
“including” is understood to mean “including without limitations
Reference to any statutory provision includes any modification or amendment of it
The headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of North Devon Auctions Ltd and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to any links we may provide to social medial websites.
For purposes of the applicable Data Protection Laws, North Devon Auction Ltd is the “data controller”. This means that North Devon Auction Ltd determines the purposes for which and the manner in which your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data from you:

Name
Contact information such as an email address and telephone number in each case in accordance with this Privacy Policy.

How we collect Data

We collect Data in the following ways:

Data is given to us by you; and
Data is collected automatically

Data that is given to Us by You

North Devon Auctions Ltd will collect your Data in a number of ways, for example:

When you contact us through the Website, by telephone, post, email or through any other means
When you use our services,

in each case in accordance with this Privacy Policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
We will collect your Data automatically via cookies in line with the cookie settings on your browser. For more information about cookies and how we use them on the Website see the section below headed “Cookies”.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically. Data may be used by us for the following reasons:

Internal record keeping
Improvement of our products/services,

in each case, in accordance with this Privacy Policy

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

Our employees, agents and or professional advisors, to obtain advice in order to respond to your question correctly
Relevant authorities, to facilitate the detection of crime or the collection of taxes or duties,

in each case in accordance with this Privacy Policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data for example:

Access to your account is controlled by a password and a username that is unique to you
We store your Data on secure servers

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: info@northdevonauctions.com
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identify theft, viruses and many other online problems please visit www.getsafeonling.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you we will not charge you for this unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so we may refuse your request. If we refuse your request we will tell you the reason why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete
Right to erase – the right to request that we delete or remove your Data from our systems
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above or withdraw our consent to the processing of your Data (where consent is our legal basis for processing your Data) please contact us via this email address: info@northdevonacutions.com
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

North Devon Auctions Ltd may from time to time expand or reduce our business and this may involve the sale and or the transfer of control of all or part of North Devon Auctions Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and new owner or newly controlling party will under the terms of the Privacy Policy be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser or our business or any part of it.
In the above instances we will take steps with the aim of ensuring your privacy is protected.

This Website may place and access certain Cookies on your computer. North Devon Auctions Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. North Devon Auctions Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and always respected.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling North Devon Auctions Ltd to provide a better experience and service to you. You may if you wish deny consent to the placing of Cookies, however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include for example cookies that enable you to log into secure areas o our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow use to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example your choice of language or region). By using the website you agree to our placement of functionality cookie.

You can find a list of Cookies that we use in the Cookies Schedule.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Coolies at any time, however you may lose any information that enables you to access the Website more quickly and efficiently.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including but not limited to personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org . You will also find details on how to delete cookies from your computer.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description

Purpose

Strictly necessary cookies

We use this session cookie to remember you and maintain your session whilst you are using our website.

Functionality

We use the following functionality cookies:

Description

Purpose

Functionality cookies

We use this cookie to identify your computer and analyse traffic patterns on our website.

Analytical/Performance

We use the following analytical performance cookies:

Description

Purpose

Analytical or performance cookies

We use this cookie to help us analyse how users use this website

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable that provision or part-provision will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under this Agreement will be subject to the exclusive jurisdiction of the England and Welsh courts.

Changes to this Privacy Policy

North Devon Auctions Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact North Devon Auctions Ltd by email at info@northdevonauctions.com

Attribution

This Privacy Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en)

This Privacy Policy was created on 26th September 2024

Collecting data via our Clover card reader,

1. The personal data we collect

We collect personal data about individuals from various sources described below. Where applicable, we indicate whether and why individuals must provide us with personal data, as well as the consequences of failing to do so.

A. Information that we collect when a merchant’s customer interacts with a Clover POS or other Clover payment method

(i) Information that we collect when individuals make a payment

When you make a payment at a merchant using a Clover Point of Sale system (“Clover POS”), the Clover Payment Gateway, the Clover App, the Clover Go App, or any other related payment method that Clover makes available, we collect information about the transaction, which may include personal data. Information about transactions includes the payment card used, name associated with the payment card, electronic signature, name and location of the merchant at which the transaction occurred, date and time of the transaction, transaction amount, and information about the goods or services purchased in the transaction.

(ii) Additional information merchants’ customers may provide through the Clover POS

We may collect additional information, depending on how a merchant configures its Clover POS. This information may include:

Your email address or phone number, for example, if you choose to receive an electronic receipt or opt-in to receive marketing communications
Your marketing preferences, such as whether you wish to receive marketing communications or newsletters
Information about your participation in a merchant’s loyalty program, if offered and if you choose to participate
Other information you choose to enter into the Clover POS, such as your birthdate, interests or preferences, reviews, and feedback.

(iii) Additional information you may provide through the Clover App and Clover Go Apps

When you use the Clover App, Clover Go App or other Clover branded applications, you may provide your name, email address, phone number, account password, bank account information, payment card information, billing address, or other information you may choose to provide, such as your birth date, in order to collect rewards or set up an account. If you consent to the Clover App accessing your location information, we will collect information about your precise location in accordance with your device settings.
2. How we use your personal data

We use your personal data for the purposes of:

Maintaining records for merchants of their customers’ purchase activity and history
Checking for fraud or money laundering and/or managing either our or merchants’ risk
Administering and protecting our business
to communicate with you regarding your orders and respond to your inquiries.
We do not sell out your data for any profit

Complying with law

We use your personal data as we believe necessary or appropriate to comply with applicable laws, regulations, lawful requests and legal processes, such as to respond to subpoenas or requests from government authorities.

Compliance, fraud prevention and safety

We use your personal data as we believe necessary or appropriate to (a) enforce the terms and conditions that govern our products and services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent

In some jurisdictions, applicable law may require us to request your consent to use your personal data in certain contexts, such as when we use certain cookies or similar technologies or would like to send you certain marketing messages. If we request your consent to use your personal data, you have the right to withdraw your consent any time in the manner indicated when we requested the consent or by contacting us. If you have consented to receive marketing communications from our third party partners, you may withdraw your consent by contacting those partners directly.

The parties with whom we share your personal data

Service providers

We employ third party companies and individuals to administer and provide services on our behalf (such as companies that provide customer support, companies that we engage to host, manage, maintain, and develop our website, mobile applications, and IT systems, companies that help us process payments, companies that assist with food delivery on behalf of our Merchants, and companies that help us analyse your usage of our services for product improvement purposes). These third parties may use your information only as directed by Clover in a manner consistent with this Privacy Notice and are prohibited from using or disclosing your information for any other purpose.

Participants in the transaction processing chain

We share personal data with companies in the transaction processing chain in connection with processing a payment transaction, such as merchants, banks or other card issuers, card associations, debit network operators and their members.

Credit reference, fraud protection, risk management, and identity verification agencies

North Devon Auctions LTD shares personal data with credit reference, fraud protection, risk management, and identity verification agencies to help guard against, detect, and respond to fraud or money laundering, and/or manage our or merchants’ risk, and ensure we comply with contractual, legal, or regulatory requirements.

Professional advisors

We may disclose your personal data to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

To comply with laws and law enforcement; protection and safety

Clover may disclose information about you to government or law enforcement officials (including tax authorities) or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to:

(i) Comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities;

(ii) Enforce the terms and conditions that govern our products and services;

(iii) Protect our rights, privacy, safety or property, and/or that of you or others; and

(iv) Protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

Your rights and choices

In this section, we describe the rights and choices available to all users. Users subject to additional jurisdiction-specific disclosures may read additional information about their rights below

Choosing not to provide your personal data

Where we request personal data directly from you, you do not have to provide it to us. If you decide not to provide the requested information, in some circumstances we, or merchants who use Clover, may be unable to provide products or services to you. For example, we may be unable to process your transaction.

E. Accessing, modifying or deleting your information

In some jurisdictions, applicable law may provide a right for individuals to access, modify, or delete their personal data. You may contact us directly to request access to, or modification or deletion of, your information. We may not be able to provide access to, or modify or delete, your information in all circumstances.

F. Complaints

If you have a complaint about our handling of your personal data, you may contact our data protection officer using the contact information below. We request that a complaint be made in writing. Please provide details about your concern or complaint so that our data protection officer can investigate it. We will take appropriate action in response to your complaint, which may include conducting internal discussions with relevant business representatives. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. You also may have a right to file a complaint with a national or local regulatory agency.

How we keep your data safe

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We maintain annual compliance with global Payment Card Industry Data Security Standard (PCI DSS) adopted by the payment card brands for all companies that process, store or transmit cardholder data.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Links to other websites

We may link to third-party websites, mobile applications, and other content. Clover is not responsible for the privacy practices of any third party, and this privacy notice does not apply to such third party’s websites, mobile applications, or other content. Clover does not guarantee, approve, or endorse any information, material, services, or products contained on or available through any linked third-party website, mobile application, or other content. Clover is not responsible for any content on third-party properties to which we link. Clover provides links to third-party properties or content as a convenience, and visiting or using linked third-party properties or content is at your own risk.

How long will you use my personal data

We will use your personal data for as long as necessary based on why we collected it and what we use it for. This may include our need to satisfy a legal, regulatory, accounting, or reporting requirement.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general terms, we will retain your personal data for as long as is necessary for the purposes identified in this Privacy Notice, including to provide our Services, to comply with legal obligations, to enforce and prevent violations of our Terms, to protect against fraudulent activity, and to defend our legal rights, property and users.

Changes to this Privacy Notice

We reserve the right to modify this Privacy Notice at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Notice, we will notify you by updating the date of this Privacy Notice and posting it on our website and in app stores where our mobile applications covered by this Privacy Notice are available for download. We may (and, where required by law, will) also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through our website or mobile applications.

Any modifications to this Privacy Notice will be effective upon our posting of the new terms and/or upon implementation of the new changes (or as otherwise indicated at the time of posting). In all cases, your continued use of our products or services after the posting of any modified Privacy Notice indicates your acceptance of the terms of the modified Privacy Notice.

If you have any questions, concerns, or complaints about this Privacy Notice or our privacy practices, or to request access to your personal data, you may contact our company directly at info@northdevonauctions.com